المؤلف
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الملخص
The aim of this research is to measure the level of influence of selected demographic factors (gender, age, grade level) in the level of student satisfaction with the university services provided to them at the University of Human Development in the city of Sulaymaniyah. A descriptive analytical approach was adopted as a method of conducting the research, and a questionnaire questionnaire consisting of (20) questions embodied the contents of the services provided by the researched organization, in order to identify the most important areas of priority services from the perspective of the research sample within three levels (scientific services, cultural services The questionnaire was distributed to a random sample of (242) students from the second, third and fourth stage at the University of Human Development and from the study population of (2500) students. Factors d This resulted in a main hypothesis and a sub-hypothesis, which were tested using a number of statistical methods using SPSS-10 For Windows and confirmed their results in support of the research hypotheses, positive objectives and validity of its plan.The research reached a number of conclusions, the most important of which was the presence of the influence of demographic factors in the level of satisfaction in the sample of the research as well as the presence of significant statistical differences attributed to the variables of sex, age and school stage, and the most important recommendations reached by the research: For the lessons and work to find a mechanism announced and applied to deal with the complaints of students and increased attention to the environment and public places in the university and squares, gardens and places for students to sit at break time.
الكلمات الرئيسة
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