Document Type : بحث
Authors
10.34009/aujeas.2023.182303
Abstract
This paper aims to investigate Lean Six Sigma methodology that consist of (identification stage, measurement stage, analysis stage, improvement stage, and control stage) and their effect on the healthcare services quality consist of (safety, equity, efficiency, effectiveness, patient-centered, timely). A hypothetical model has been proposed, followed by a set of hypotheses that were subjected to multiple tests to ensure the proposed method’s validity. Where the questionnaire served as the data gathering tool in this study. The descriptive analytical approach has been used as an appropriate approach to reinforce and strengthen these concepts and the hospitals in the city of Mosul were represented by (The Republican Teaching Hospital, Al-Khansa Teaching Hospital, Al-Salam Teaching Hospital, Ibn Al-Atheer Hospital, Mosul General Hospital, Ibn Sina Teaching Hospital) as a field research for this paper. Where the (450) surveys forms were distributed by the researchers from which (419) valid forms were extracted and given to the responders (doctors, pharmacists, health professionals, and nursing staff) the statistical program AMOS V.25 examined the data, and several findings were obtained. There is a positive and significant effect of the Lean Six Sigma methodology in the quality of health service This indicates that the Lean Six Sigma methodology is the best choice in the health services environment to deal with patients and provide safe care to them. This methodology improves service quality and customer satisfaction by reducing operating costs and increasing business revenues. Moreover, the research also provided a set of recommendations, including the need to concentrate on the infrastructure in health organizations to ensure safe, appropriate, practical, effective, timely, and patient-centered health services.
Keywords
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